Cancellation/Request for Reschedule Policy: Cancellations or requests to reschedule an appointment that are not made at least 24-hours prior to a confirmed appointment will be charged in full. Appointments are considered cancelled if the client arrives 15 minutes or later than the confirmed starting time, without notice.

Time Zone Policy: Clients attending their session from a different timezone are responsible for knowing the time difference of their scheduled appointment. We do, however, do our best to help clients figure out the correct time for their time zone when making an appointment.

Missed Appointments Policy: Clients who do not show up to their scheduled appointment will be billed in full for the missed session. Appointments are considered cancelled if the client arrives 15 minutes later than confirmed starting time, without notice.

Client Illness Policy: Clients who have been scheduled for an in-person session, but develop (cold) symptoms, will be asked to contact their psychologist with six hours notice in order to request their session be moved online. Requests made with less than six hours notice will be considered a late-cancellation. Clients who come to the office with (cold) symptoms will be asked to head home. The appointment will be considered a late cancellation and charged in full.